“Michael’s depth of knowledge and expertise in the specialist agency and services arena aligns with our core value of delivering a world-class customer experience,” said Allen Award, senior vice president of sales and marketing at BSI Financial. “We are delighted that Michael is joining the BSI team.”
The Client Success Group previously reported to the President of BSI Jean Laurent in maintenance and operations; they will now report to Price in sales and marketing.
“It is exciting to grow our leadership team as we continue to focus on our primary and specialty service clients,” said Lawrence.
Bugbee replaces Mike Whitfield, who will progress to a senior project management position to focus on several key initiatives across the company. To ensure the continued success of the client and a smooth transition, Whitfield will continue to work with Bugbee over the next few weeks.
With nearly 20 years of experience, Bugbee worked for over a decade at M. Cooper / Nationstar Mortgage where he held various roles, but more recently led a team of client managers responsible for portfolios totaling 300,000 units with a UPB of $ 86 billion. Prior to that, he worked for more than seven years at Freddie Mac as a portfolio manager.
“I am excited to lead BSI’s customer success model and look forward to further improving the customer management experience,” said Bugbee. “I believe my mortgage history in operations, client and portfolio management makes me well suited for this vital role.”
About BSI Financial Services
Led by a seasoned team of financial industry professionals, BSI Financial Services provides mortgage and special services, loan quality control, REO and asset management services, and lifetime performance reporting. loan life using advanced data analysis tools. Backed by a 30-year track record, BSI Financial offers its clients customized solutions using proprietary digital technology such as BSI ASSET360, an advanced form of RegTech. BSI ASSET360 provides daily loan condition reports using exception processing that enforces 600 business rules on 10,000 loan level data items that are updated daily. With BSI ASSET360, clients have real-time visibility into loan status and performance, giving them choice and control. BSI Financial is approved as a servicer by Fannie Mae, Freddie Mac, FHA, VA, the Federal Home Loan Banks and several private investors, and is approved as an issuer by Ginnie mae. BSI Financial’s business operations are located Titusville, Pennsylvania; Irvine, California; and Irving, Texas, where it also maintains its head office. For more information visit www.bsifinancial.com.
SOURCE BSI Financial Services